FREQUENTLY ASKED QUESTIONS
General
- When is check in/check out time?
- Do you allow smoking on property? In the rooms?
- How much do you charge for high speed/wifi internet access?
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Do you offer room service? What are the hours?
- Do you have a business center?
- Do you have a pool?
- Do you have a spa? What are the hours?
- How do I get to the Hotel?
- Do you offer free shuttle service from the airport?
- What are your cross streets?
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- What is the minimum age requirement to check in to the room?
- What is your cancellation/deposit policy?
- Is my ID/passport required at check in?
- What age do kids stay for free?
- Do you have connecting rooms?
- Do you have ADA rooms?
- Do you have an early departure fee?
Accounting
- I have questions about my bill. Who do I call?
- What forms of payment are accepted to pay for my room?
- Are pets allowed? Are there restrictions for weight, height or types?
- Do you have pet free rooms for those with allergies?
- Do you have pet sitting or dog walking services?
- How far do you have to walk to take your pet out?
Meetings
- How do I book a meeting?
- How can I create a unique atmosphere during my meeting?
- Do you offer special group rates?
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Need more information about booking a meeting at a Kimpton Hotel?
- How can I book a wedding at a Kimpton Hotel?
General- Question
- What is check in/check out time?
- Answer
- Check in 3PM, check out 12PM
- Question
- Do you allow smoking on property? In the rooms?
- Answer
- We are a Non Smoking hotel.
- Question
- How much do you charge for high speed/wifi internet access?
- Answer
- We offer complimentary wireless for Kimpton InTouch members. If you are not a member there will be a charge of $10.95/day.
- Question
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Answer
- Yes, it is open 24 hours a day. It includes treadmills, free weights, elliptical machines and a stationary bike.
- Question
- Do you offer room service? What are the hours?
- Answer
- Yes, Sun–Thu 6:30AM–10PM, Fri and Sat 6:30AM–11PM.
- Question
- Do you have a business center?
- Answer
- Sorry, we do not.
- Question
- Do you have a pool?
- Answer
- Sorry, we don't have a pool.
- Question
- Do you have a spa? What are the hours?
- Answer
- No, but the concierge can arrange for In Room Spa services.
Transportation/Directions- Question
- How do I get to the hotel?
- Answer
- Directions can be found on our Maps & Directions page.
- Question
- Do you offer free shuttle service from the airport?
- Answer
- No, but the doormen can arrange for car services for a fee.
- Question
- What are your cross streets?
- Answer
- We are located between 6th and 7th Avenues.
- Question
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Answer
- There is valet parking, $48 a day, no in and out access. It will be billed to the room.
Reservations- Question
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- Answer
- We do provide cribs complimentary; however we do not have rollaways.
- Question
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- Answer
- Contact the company you made the reservation with.
- Question
- What is the minimum age requirement to check in to the room?
- Answer
- 18 years old
- Question
- What is your cancellation/deposit policy?
- Answer
- If booked directly through the Hotel, we have a 24 Hour prior to arrival cancellation policy on most reservations. You must cancel by 6pm Eastern Standard time the day prior to arrival to avoid penalty. On certain reservations a special cancellation may apply. If booked through a third party, please contact the booking agent directly for cancellation policies.
- Question
- Is my ID/passport required at check in?
- Answer
- Yes, a valid government issued picture ID is required for Hotel Check-in.
- Question
- What age do kids stay for free?
- Answer
- 12 and under
- Question
- Do you have connecting rooms?
- Answer
- Yes, we do have connecting rooms. Please make arrangements in advance so your request can be accommodated.
- Question
- Do you have ADA rooms?
- Answer
- Yes, feel free to contact us about any special needs you may have.
- Question
- Do you have an early departure fee?
- Answer
- Yes, one night's room and tax charges will be applied.
Restaurant- Question
- What are the hours of the restaurant/bar/lounge?
- Answer
- Bar/lounge open 7 days a week 4PM–11PM
Mon–Fri breakfast is served 6:30AM–10:30AM
Sat and Sunday breakfast is served 7AM–11AM
Lunch is served Mon–Fri 12PM–2PM
Dinner is served Tue-Sat 5PM–10PM
Accounting- Question
- I have questions about my bill. Who do I call?
- Answer
- Please contact the Hotel Accounting Department for assistance
- Question
- What forms of payment are accepted to pay for my room?
- Answer
- We accept all major credit cards and cash. No checks. Cash is not accepted at check in, only check out.
Pets- Question
- Are pets allowed? Are there restrictions for weight, height or types?
- Answer
- Yes, The Muse is a pet-friendly hotel. All pets are welcome.
- No more than two pets per guest room.
- Pets must be on a leash in all common areas.
- Arrangements must be made with housekeeping to service room when owner is out and pet is present.
- When registering at the front desk, the pet owner agrees to the hotel's pet policies, to be responsible for any damage or injury caused by the pet, and to absolve the hotel staff of any liability if the pet or another guest is injured.
- Question
- Do you have pet free rooms for those with allergies?
- Answer
- Yes, please inform the front desk before your arrival.
- Question
- Do you have pet sitting or dog walking services?
- Answer
- Our concierge can arrange for dog walking or sitting.
- Question
- How far do you have to walk to take your pet out?
- Answer
- Four blocks to Bryant Park.
Concierge- Question
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Answer
- Email the concierge at or call the hotel directly.
Meetings- Question
- How do I book a meeting?
- Answer
- Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
- Question
- How can I create a unique atmosphere during my meeting?
- Answer
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Question
- Do you offer special group rates?
- Answer
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- Question
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Answer
- Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- Question
- Need more information about booking a meeting at a Kimpton Hotel?
- Answer
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- Question
- How can I book a wedding at a Kimpton Hotel?
- Answer
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
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